Your privacy

Privacy Policy

We collect only what we need to respond to your quote request and coordinate a booking. Here is exactly what that means.

Last updated: May 2026

This Privacy Policy describes how AirfareHub, a registered trade name (DBA) of SL Distributors LLC ("we," "us," or "our"), collects, uses, and protects information about you when you visit airfare-hub.com or contact us in connection with our air travel quoting and booking services.

We operate a request-and-quote model. We do not process payments directly on this Site. No payment card information is collected, stored, or transmitted through our web forms.

1. Information We Collect

Information you provide directly

When you submit a quote request — whether through our online form, by phone, or by email — we collect the information you share with us. This typically includes:

  • Your full name;
  • Your email address and phone number;
  • Travel details: origin and destination airports, travel dates, cabin class preference, and number of travelers;
  • Any additional preferences or notes you include in the request.

We do not collect payment card numbers, bank account information, or any financial data through our website or email. Payment authorization for airfare is handled directly by our accredited ticketing partners through their own secure systems. Our booking fee is authorized separately; we will contact you directly to confirm the authorization details before any charge is made.

Information collected automatically

Our web server logs standard technical data when you visit this Site. This may include your IP address, browser type and version, operating system, referring URL, pages viewed, and the date and time of your visit. This data is used for server security, troubleshooting, and aggregate traffic analysis. We do not use this data to identify you personally unless required for security investigation or legal compliance.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your quote request — We use your contact details and travel requirements to research available options, prepare a written quote, and communicate that quote to you.
  • To coordinate and confirm a booking — If you authorize a booking, we share necessary traveler information with the accredited ticketing partner who will issue the ticket. We also use your contact information to send you confirmation and ticket details.
  • To communicate about your inquiry or booking — We may contact you by phone or email to clarify details, provide updates, or follow up on a pending request. We will not add you to any marketing list without your explicit consent.
  • To comply with legal obligations — We may retain and disclose information where required by applicable law, regulation, court order, or lawful request from a government authority.

3. Information Sharing

We do not sell, rent, or trade your personal information to any third party for marketing purposes. We share your information only in the following circumstances:

  • With ticketing partners — When you authorize a booking, we share the traveler name, contact information, and itinerary details with the accredited ticketing partner responsible for issuing your ticket. This disclosure is limited to what is necessary to complete the reservation through the airline's system.
  • With service providers — We may use third-party services to operate our website, send emails, or manage business communications. These providers are engaged under confidentiality obligations and are not permitted to use your data for their own purposes.
  • For legal compliance — We may disclose information when required by law or in response to a valid legal process.

4. Cookies

This Site uses minimal cookies. We may use a session cookie to maintain the state of your browser session while you interact with forms on the Site. This cookie is temporary and is deleted when you close your browser.

We do not currently use tracking cookies, advertising cookies, or third-party analytics cookies that monitor your behavior across other websites. If this changes, this policy will be updated accordingly.

Most browsers allow you to control or disable cookies through their settings. Disabling session cookies may affect the functionality of our contact and quote forms.

5. Data Retention

We retain personal information for as long as is reasonably necessary to fulfill the purpose for which it was collected, to resolve disputes, maintain accurate business records, and comply with legal obligations. In general:

  • Quote requests that do not result in a booking are retained for a reasonable operational period and then deleted or anonymized.
  • Records related to completed bookings are retained for a minimum of five (5) years to satisfy tax, accounting, and consumer protection obligations.
  • Server access logs are routinely purged on a rolling basis consistent with our security practices.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you;
  • Correct inaccurate or incomplete information;
  • Request deletion of your personal information, subject to our legal retention obligations;
  • Object to or restrict certain uses of your information.

To exercise any of these rights, please contact us by email at support@airfare-hub.com with the subject line "Privacy Request." We will respond within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before fulfilling a request.

7. Security

We take reasonable technical and organizational measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. These measures include using encrypted connections (HTTPS) for data transmission and limiting access to personal information to those employees and partners who need it to perform their functions.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of any information you transmit to us, and you do so at your own risk.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after a policy update constitutes acceptance of the revised terms.

9. Contact for Privacy Matters

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us: