Refund & Cancellation Policy

Refund, cancellation and change options depend on the type of charge and the fare conditions associated with the booking.

Airline ticket

Eligibility for a refund, cancellation or change of the airline ticket is determined by the applicable airline and fare conditions. These conditions are set by the airline — not by AirfareHub — and are disclosed to you before you authorize the booking.

Some fares are refundable, in full or in part, subject to the airline's conditions and any applicable fees. Others are non-refundable, though the airline may allow the value to be applied toward a future booking. AirfareHub can review the booking and communicate the options available for tickets coordinated through our service.

Our 24-hour cancellation policy

AirfareHub offers a 24-hour cancellation window for reservations coordinated through our service. It applies to reservations booked at least seven days before the scheduled departure date.

If we receive your cancellation request within 24 hours of your booking being completed, you are eligible for a full refund of the amounts charged in connection with the reservation, including the airline ticket amount and the AirfareHub service fee.

The 24-hour window begins when the booking is completed following your authorization. It does not begin when a flight request is submitted, when flight options are presented or when a quote is provided.

When the airfare was charged by an airline or ticketing provider, AirfareHub will coordinate the cancellation and airfare refund through the party that processed the airfare charge. The AirfareHub service fee will be refunded by SL Distributors LLC d/b/a AirfareHub.

To request a cancellation, contact AirfareHub — not the airline directly — within the 24-hour window and provide your booking reference.

AirfareHub service fee

The AirfareHub service fee covers the flight research, itinerary comparison and booking coordination provided for your booking. These services are rendered upon ticket issuance, so the service fee is non-refundable once a booking has been completed and a ticket has been issued, except under our 24-hour cancellation policy described above, where it is refunded in full.

If you request flight options but do not authorize a booking, no service fee is charged.

Requesting a change or cancellation

To request a change or cancellation, provide:

• Booking reference
• Passenger name
• The change or cancellation you are requesting
• Contact information

Requests can be submitted through Manage Your Trip or by calling AirfareHub. Contact us as soon as your plans change — the sooner we review the request, the more options may be available.

Airline-initiated changes and cancellations

If an airline cancels, significantly delays or substantially changes a flight, different conditions may apply, and a refund may be available regardless of the fare type purchased. Contact AirfareHub and we will review the situation with the airline or ticketing provider and assist with the refund claim.

Processing time

Where a refund is approved, airline and ticketing-provider processing times vary, and the timeline for funds to appear on your original payment method depends on the airline and your card issuer. AirfareHub will communicate the status of requests related to bookings coordinated through our service.